General Terms and Conditions

The provisions of these GTC are published on the Company’s official website, www.prirevo.hr, and are directly applicable to all business relationships established between the Company on one side and the product purchaser or service user on the other. The Company’s primary activities include the sale of products (3D printers) and the provision of 3D scanning and 3D printing services, as well as additional supporting services.

These GTC are governed by and aligned with the positive regulations of the Republic of Croatia, especially with the Civil Obligations Act, the Consumer Protection Act, and the Trade Act.

By establishing a business relationship with the Company, either through the Company’s website or through other channels, the product purchaser or service user is considered fully informed of and agrees to the terms set forth in these GTC. Therefore, prior to initiating a business relationship with the Company or making an inquiry regarding a product purchase or service order, the product buyer or service user is required to thoroughly read and understand these GTC.

The Company reserves the right to modify or amend these GTC or any other content on this website at any time and without prior notice. Any changes or additions to the GTC or other website content become effective upon publication on the website, unless the effective date is otherwise specified within the modifications.

In its business relationship with the Company, the buyer or user will have the legal status of a consumer under the Consumer Protection Act in the case they are physical persons engaging in transactions outside their trade, business, craft, or professional activity. For such consumer business relationships, additional rules prescribed by the Consumer Protection Act apply, which are specifically indicated and highlighted within these GTC.

The Company holds all copyright and other proprietary rights to the content on this website.

The official language for communication on this website is Croatian, though the Company may use other languages in its business operations.

 

1. LEGAL PROVISIONS

  1. This website provides essential information about the Company, the rules governing business relations with the Company, and details on the products the Company sells and the services it provides. Primarily, the website serves as a platform for presenting and promoting the Company’s products and services, as well as facilitating supply and demand interactions. The Company does not manufacture the products it offers on this website but acts as a distributor, selling products made by other manufacturers. Exceptionally, the Company may act as a seller of consumables under its own brand or the brand of affiliated companies.
  2. The product names, descriptions, and descriptions of services presented on this website are intended solely to assist potential buyers or service users, helping them gain insight into available options, make informed choices, and ultimately complete a purchase or request a service.
  3. The Company is not liable for any damages that may arise from the use of the product or service names, descriptions, or any other information provided on this website.
  4. The Company makes reasonable efforts to ensure that the information on this website is accurate and up-to-date at all times. However, due to the dynamic nature of business and ongoing global market changes, discrepancies may occasionally arise between actual product and service details and the information presented on the website. Accordingly, the Company disclaims all liability for the accuracy or completeness of the information on this website and reserves the right to correct any errors in product descriptions and images that are based on the information provided by the product manufacturers.
  5. Photographs and illustrations of products are for illustrative purposes only and may not fully represent the actual available products in every detail. Product samples and models are provided solely for information purposes in accordance with the Civil Obligations Act. If additional detailed photographs, illustrations, or information on a product or service are required, it is the buyer’s or service user’s responsibility to request these details specifically from the Company.

2. BUSINESS RELATIONSHIP WITH THE COMPANY – Product Sales

  1. A buyer of a product may only be an individual who is of legal age and fully legally competent or a legally established and registered entity. The Company is not obligated to verify the buyer’s legal capacity nor to confirm the authorization of individuals representing or acting on behalf of a legal entity in their dealings with the Company. Consequently, the Company assumes no responsibility for any inaccurate information provided by the buyer. The buyer shall be liable for any damages arising from actions contrary to the provisions of these General Terms and Conditions.
  2. A buyer interested in purchasing a product from the Company initiates a business relationship by submitting an inquiry through the online inquiry form available on this website or through other channels. Upon receiving the inquiry and providing additional information as needed, the Company will verify product availability with the manufacturer. If the requested product is available for sale, the Company will provide the buyer with a Purchase Offer that includes a validity period. When the buyer, by submitting an Order, accepts the Offer within the specified validity period, a business relationship is established, and the contract is considered concluded at that moment. The provisions of these GTC and the terms outlined in the Offer form an integral and binding part of the contract.
  3. The Offer mentioned in section 2.2 contains detailed information on the ordered product and any related services provided by the Company (such as training, maintenance, installation, commissioning, and others), along with payment terms, payment methods, payment guarantees, delivery timelines and methods, and other essential information regarding the business relationship with the Company.
  4. The Company is not liable for any incorrect or incomplete information provided by the product manufacturer regarding the product availability. In such cases, the Company’s Offer will not be considered valid or legally binding. The Company assumes no responsibility for the unavailability of any product displayed on this website.
  5. If a product’s price changes during the buyer’s inquiry process due to an adjustment in the manufacturer’s price or a system error, the Company will promptly inform the buyer and issue a revised (new) Offer reflecting the updated terms and the price. In such a case, the previous Offer containing outdated pricing or pricing affected by a system error will not be valid or legally binding. The Company assumes no liability for price changes as described in this section of the General Terms and Conditions.
  6. As the Company is not the manufacturer, but the distributor of the products offered on this website, it does not guarantee the suitability of the products for any particular purpose or intended use of the buyer.

3. BUSINESS RELATIONSHIP WITH THE COMPANY – Provision of Services

  1. A user of a service may only be an individual of legal age and fully legally competent or a legally established and registered entity. The Company is not required, nor will it, verify the user’s legal capacity or the authorization of persons representing or acting on behalf of an entity in their interactions with the Company. Therefore, the Company assumes no responsibility for any inaccurate information provided by the service user. The service user is liable for any damages arising from actions that violate these General Terms and Conditions.
  2. A user interested in the Company’s services establishes a business relationship by submitting an inquiry through the online inquiry form on this website or through other channels. Upon receiving the inquiry and providing additional details as needed, the Company will internally review its capacity to provide the requested service. If the Company can deliver the service, it will issue a Service Offer to the user with a specified validity period. When the service user, by submitting an Order, accepts the Offer within this timeframe, a business relationship is established, and the contract is deemed concluded at that moment. The provisions of these General Terms and Conditions, along with the terms specified in the Offer, form an integral and binding part of the contract.
  3. In the case of 3D printing services, the user must provide the Company with a detailed 3D model upon which the requested printing service will be based. By submitting the 3D model to the Company, the user confirms its accuracy and assumes all responsibility for any incompleteness or defects in the 3D model itself.
  4. If the service user does not have a 3D model as outlined in section 3.3, the Company may, for the purpose of printing, perform 3D scanning of the specific object to create a 3D model. This model will be provided to the user for review and final approval. By approving the completed 3D model, the user confirms its accuracy and assumes all responsibility for any incompleteness or defects.
  5. In addition to the services outlined in sections 3.3 and 3.4, the Company provides a standalone 3D scanning service, which the service user may request in accordance with the provisions of these General Terms and Conditions. In such a case, the Company will perform a 3D scan of a specific item and create a 3D model based on the scan. The completed 3D model will be delivered to the service user for review and final approval. By confirming the 3D model, the service user acknowledges the accuracy of the model and assumes full responsibility for any incompleteness or deficiencies in the provided 3D model.
  6. The Offer described in section 3.2 includes detailed information on the ordered service, payment terms, payment methods, payment guarantees, delivery timelines and methods, and other essential information regarding the business relationship with the Company.
  7. If there is a change in service pricing at the time of processing the user’s inquiry, due to material cost changes or system error, the Company will promptly notify the user and issue a corrected (new) Offer with updated terms and pricing. In such cases, the prior Offer with outdated or system-error pricing will not be valid or legally binding. The Company assumes no liability for price changes as described in this section of the General Terms and Conditions.

4. SPECIAL PROVISIONS REGARDING THE EXCLUSION OF LIABILITY 

  1. In addition to exclusions of liability specified in these General Terms and Conditions, the following is established:
    • The Company does not have knowledge of the specific purpose or intent for which the customer is purchasing the product; therefore, the Company assumes no liability for the suitability or functionality of the product as used by the customer, nor for any misuse of the product by the customer,
    • In cases of product purchase, the Company is not liable if the customer, by using the product, violates any applicable legal regulations or infringes on third-party rights, for which the customer bears sole responsibility,
    • The Company has no involvement in, nor does it influence, the design or objects the customer may create with the purchased 3D printer; therefore, it accepts no liability for the final product, including its functionality, quality, intended use, or any subsequent applications,
    • In providing 3D printing and scanning services, the user of the service warrants that the Company has the right to execute the requested 3D printing or scanning, and that by the production of such models (objects, elements, etc.) does not violate or infringe upon any applicable laws or third-party rights,
    • The Company is not responsible for damages or product malfunction if the customer does not use the materials recommended by the product manufacturer or the Company,
    • When the Company provides 3D printing services for specific components of a particular assembly (complex product), the Company is not liable for the functionality, safety, or operational accuracy of the complete assembly, nor for the materials used in the production of such components.

5. PRODUCT DELIVERY

  1. The delivery address for products can be one of the following:
    • The residence address of the customer,
    • The registered office address of the company purchasing the product or utilizing the service,
    • An alternative address specified by the customer at the time an inquiry or an order.
  2. The accuracy and the completeness of the delivery address and the contact phone number are solely the responsibility of the customer. The Company assumes no liability for an inaccurate information provided by the customer when submitting an inquiry or an order and is not responsible for any resulting negative consequences or potential damages.
  3. Upon delivery, the customer receives all necessary documents accompanying the product (such as the invoice, the delivery note, the warranty certificate, and other relevant paperwork).
  4. By signing the delivery confirmation, the customer acknowledges receipt of the product (along with all accompanying documentation) in good condition, free from visible defects or damage.
  5. Delivery costs are calculated by the Company during the processing of the customer’s inquiry or order. The final delivery method and cost are specified in the Company’s Offer, and by accepting this Offer, the customer confirms their agreement to the delivery method and costs outlined.
  6. The final delivery timeframe depends on the courier service, and the Company is not liable for delays due to courier actions, adverse weather, exceptional circumstances, courier service logistics, or inaccurate or incomplete delivery details provided by the customer.
  7. In the event of delays caused by the product manufacturer, the Company will inform the customer of the delay by email or phone. The Company is not responsible for any such delays. If the delay is due to courier services, the Company does not notify the customer and is not responsible for any related delays.

6. PRICES AND PAYMENT TERMS

  1. All prices are listed in the Croatian national currency, the euro (€).
  2. The final prices for products and services will be confirmed in the Company’s Offer, in accordance with the provisions outlined in these General Terms and Conditions.
  3. The terms, schedule, and payment method will be defined in the Company’s Offer. Payment is to be made by bank transfer to the Company’s account, as specified in the Offer. The Company does not accept payments by credit card, PayPal, cash, or cash-on-delivery upon receipt of the product. The purchased product will only be shipped once the payment is confirmed in the Company’s account. Legal persons have the possibility of the delayed payment of the price, if they provide payment insurance instruments (a bank guarantee or a credit insurance). This is acceptable when the cost of the instrument is justified by the final price of the product or the service. The payment term will be included in the Offer.
  4. In the case of delayed payment of the price, the Company’s Offer may specify any advance payment, deposit, or payment guarantee required for the total price.
  5. The Company reserves the right to adjust prices without prior notice. The Company may at any time introduce sales, discounts, or limited-time promotions on individual products or all products and services offered.
  6. The Company retains ownership of the product until the full payment of the purchase price for the product or service has been completed.

7. PRIVACY GUARANTEE

  1. The Company commits to complying with the EU Regulation 2016/679 (General Data Protection Regulation) regarding the protection of personal data and its free movement, as well as other relevant legal regulations in Croatia. The Company agrees to keep all personal data obtained while fulfilling rights and obligations under these General Terms and Conditions confidential and to use this information solely for selling products and providing services to customers. The Company will limit access to personal data to employees directly involved in product sales or service provision and will require them to agree to confidentiality obligations prior to accessing or processing any personal data.
  2. The Company is committed to protecting the privacy and confidentiality of all customers’ and service users’ personal data. All Company employees and business partners are contractually bound to respect principles of data privacy and confidentiality.
  3. The Company collects only essential, basic information about customers and users and informs them about how their data will be used. Customers and users are given regular options to control the use of their personal information.
  4. Customer and user personal data stored in the Company’s information system is kept on a secure server and hardware owned by the Company (including computers, mobile phones, tablets, and other devices) and is accessible only to Company employees who require this information to provide quality service.
  5. The use of personal data is restricted to communication with customers and users for completing sales transactions and notifying them of new offerings and benefits available on the website.
  6. The Company guarantees that personal data of customers and service users will never be disclosed or provided to third parties without prior explicit consent. This excludes cases where authorized Croatian government agencies require access for investigation purposes, supported by a valid court order. By submitting an inquiry, order, or contact form, the customer or user confirms the accuracy and completeness of the provided data and explicitly consents to the Company’s processing of personal data for fulfilling requested services or product sales, in accordance with data protection laws.

8. NOTICE ON FILING CONSUMER COMPLAINTS

  1. In accordance with Article 10 of the Consumer Protection Act (Official Gazette 19/22, 59/23), the Company informs customers and service users acting as consumers that they may submit complaints regarding service quality through any of the following channels: a) In writing, delivered in person at the Company’s premises; b) By mail to the Company’s registered address at Šenoina 12, 51000 Rijeka; c) By email to croatia@prirevo.com.
  2. The Company will promptly confirm receipt of any consumer complaint in writing.
  3. The Company will respond in writing to the consumer’s complaint via mail or email no later than 15 days from the date of receipt. This response will clearly indicate whether the complaint is accepted or deemed not founded.

9. LIABILITY FOR MATERIAL DEFECTS OF THE PRODUCT

  1. Material defects of the product and the company’s actions regarding these defects are governed by the Obligations Act of the Republic of Croatia, specifically Articles 400 to 422 of the Act.
  2. The buyer of the product or the service user is required to inspect the purchased or produced product (in the case of 3D printing services) immediately upon receipt and notify the company of any visible defects within eight days, or without delay in the case of commercial contracts. If the buyer or service user fails to do so, they forfeit the rights to any claims they might have under the Obligations Act.
  3. If the buyer of the product or service user inspects the product in the presence of a company representative, they must immediately notify the company of any visible defects. Failure to do so will result in the forfeiture of any rights they may have regarding those defects under the Obligations Act.
  4. If, after receipt of the product, the buyer or service user discovers a defect that could not have been detected during a normal inspection at the time of receipt, they must notify the company of the defect within two months of discovering it. In the case of a commercial contract, the buyer must notify the company without delay.
  5. The company is not liable for defects that appear after two years from the delivery of the product to the buyer or service user. In the case of commercial contracts, the company is not liable for defects that appear more than one year after the delivery of the product to the buyer or service user.
  6. The company is not liable for product defects if, at the time of the inquiry, order, or acceptance of the company’s offer, the defects were known to the buyer or service user, or if such defects could not have reasonably gone unnoticed.

10. COMMERCIAL WARRANTY FOR PRODUCT COMPLIANCE (GUARANTEE)

  1. The commercial warranty for product compliance is regulated by Articles 423 to 429 of the Obligations Act of the Republic of Croatia.
  2. Since the Company is not the manufacturer of the products but solely a distributor, the warranty for purchased products is provided by the product manufacturer. For parts of the product that are considered consumable elements or materials, the manufacturer’s warranty typically does not apply. In any case, the Company does not provide a product warranty, and customers are advised to contact the product manufacturer directly for any warranty-related inquiries.
  3. The warranty period begins on the date of delivery of the product to the customer.

11. RETURN OF DAMAGED PRODUCTS

  1. Upon receiving the product, the customer or service user (in the case of 3D printing services) is required to check that the delivered product matches the ordered product and to inspect for any potential damage.
  2. If the delivered product does not match the ordered product or if there is any damage to the product, the customer or service user must refuse to accept the product and immediately notify the company in writing.
  3. If it is determined that the delivered product does not match the ordered product or is damaged, the company will, in consultation with the customer or service user, replace the product as quickly as possible.
  4. The product being returned to the company, in accordance with this section, must be unused, undamaged, and in its original packaging.

12. CONSUMER’S RIGHT TO UNILATERAL CONTRACT TERMINATION

  1. A customer who is a consumer, as defined by the Consumer Protection Act (a natural person entering into a legal transaction or acting on the market outside of their commercial, business, craft, or professional activity), has the right to unilaterally terminate the contract concluded with the company, whether the contract was made outside business premises or remotely, within 14 days from the receipt of the product or the date of concluding the contract for services. To exercise the right of unilateral contract termination, the customer must notify the company of their decision to terminate the contract before the expiration of this period.
  2. The notice of unilateral termination must be sent by mail to the company’s registered address or by email to croatia@prirevo.com.
  3. If the customer unilaterally terminates the contract, the company will refund the money received from the customer no later than 14 days from the date the company receives the notice of contract termination. The refund will only be processed once the product has been returned to the company.
  4. The refund will be made using the same method by which the customer made the payment. If the customer requests an alternative refund method, the company will not bear any costs related to the return.
  5. The customer is obliged to return the product to the company or send it to the company’s registered address without undue delay, and in any case, no later than 14 days from the day the customer sent the notice of unilateral contract termination.
  6. The customer is solely responsible for the cost of returning the product. The customer is advised to contact the company beforehand to arrange the details of the product return.
  7. The customer is liable for any decrease in the product’s value or damage resulting from improper handling before the product is returned. The product being returned must be unused, undamaged, free from any signs of use, and sealed in its original packaging, along with all accompanying documentation.
  8. The customer does not have the right to unilaterally terminate the contract under the circumstances defined by Article 86 of the Consumer Protection Act, including but not limited to the following cases:
    • when the service contract has been fully performed, and the customer (service user) is obligated to pay for the service, provided the service was completed with the customer’s explicit prior consent and their acknowledgment that they will lose the right to unilaterally terminate the contract if the service is fully performed,
    • if the product is custom-made according to the customer’s specifications or clearly adapted to the customer’s needs,
    • if the product is perishable or has a limited shelf life,
    • if the product is inseparably mixed with other goods after delivery,
    • when the customer specifically requests a visit from the company for urgent repairs or maintenance, provided that if, during such a visit, the company delivers additional services or products beyond what was necessary for the urgent repairs or maintenance, the customer has the right to unilaterally terminate the contract in relation to these additional services or products.
  9. The customer cannot exercise the right to unilaterally terminate the contract when purchasing products in protective packaging, such as filament, or when the product is custom-made according to the customer’s specifications or clearly adapted to their needs—for example, if the customer orders 3D printer parts that are not compatible with a specific 3D printer according to the manufacturer’s recommendations, yet insists on ordering parts based on their own specifications.
  10. The standard information form for unilateral contract termination can be filled out [here].

13. INTELLECTUAL PROPERTY RIGHTS

  1. The internet domain https://www.prirevo.hr/ is a registered domain of the company.
  2. In accordance with privacy and intellectual property regulations, all content and material published on the website https://www.prirevo.hr/ is the exclusive property of the company.
  3. Any use of the content from this website/domain without the express consent of the company constitutes a violation of the company’s intellectual property rights.
  4. When purchasing any product that is subject to copyright or intellectual property rights, the company does not grant any additional rights for use or publication, other than those explicitly provided by the product manufacturer.
  5. When the company provides links to third-party websites on this website, it is made clear that these websites are not owned by the company, and these terms and conditions do not apply in such cases. The company does not control these external websites and assumes no responsibility for any of them or their content. Visiting these websites is entirely at the customer’s own risk.

14. USAGE

  1. The customer is required to follow the manufacturer’s instructions for proper use and handling of the product. They must thoroughly review these instructions before using the product. The Company is not responsible for the manner in which the product is used or handled by the customer. These Terms and Conditions provide guidance solely to assist customers in ensuring the safe and effective use of the product.
  2. The customer must store and use the product solely according to the manufacturer’s instructions, in dry conditions. Specifically, 3D printers must be protected from moisture, extreme cold, and excessive heat.
  3. When 3D printing, the printed object must not be touched, as there is a risk of burns or injury. Ensure that the area around the 3D printer is secure, and restrict access to unauthorized persons, especially children and pets.
  4. When using the product, the user must adhere to all safety instructions, rules, and protocols provided by the manufacturer. The user must take appropriate precautions to ensure proper ventilation in the room where the product is being used, as gases released during 3D printing may be harmful to human health.
  5. The use of the product, specifically 3D printing, is a process that typically spans an extended period and requires specialized technical knowledge. The user must possess the necessary technical skills and be aware of the complexity involved in 3D printing.

15. DISPUTE RESOLUTION

  1. The Company is a legal entity with its registered office in Rijeka (City of Rijeka), Republic of Croatia. Disputes arising from the sale of products or provision of services by the Company, or as a result of using this website, will primarily be resolved through mutual agreement between the Company and the customer or the service user, taking into account the reasonable interests of both parties. If such a dispute cannot be resolved through agreement, it will be settled before the competent court in Rijeka, Republic of Croatia, in accordance with the applicable laws of the Republic of Croatia.

16. INTERNATIONAL SHIPMENTS

  1. International customers from third countries (outside the EU) who purchase products or services from the Company are required to pay customs duties and taxes before receiving their shipment. These costs vary depending on the destination country and are not included in the product price or shipping fees.